PRESS RELEASE: DLJ joins PDA!

DLJ joins PDA! David Llewellyn Jones PDA is excited to announce the appointment of David Llewellyn Jones to the position of Principal Trainer and Head of Professional Services in Singapore.

With his engaging style and unparalleled depth of knowledge of IT Service Management and IT Governance, David (known to all as DLJ) is one of the most highly regarded authorities in Asia. Originally from the UK, DLJ moved from Sydney to Singapore in early 2008 and quickly established himself as the “must see” trainer for his ability to communicate the complexities of the ITIL and COBIT frameworks in down-to-earth language.

Having now successfully trained over 2,000 individuals, his greatest training achievements are his 99% pass rate in COBIT and last year’s almost unbelievable 100% pass rate for ITIL V2 Service Manager.

DLJ’s goal is to help individuals and organisations understand the benefits of Service Management and Governance and how to implement them to best effect. He brings to bear a visionary approach tempered by pragmatism and extensive personal experience. He has worked in IT for the past 21 years, with the last 15 being in the implementation of IT Service Management best practice. He has learnt best practice the hard way - from the bottom up – in both the private and public sectors, designing and delivering customer-focused IT Services to clients of significant sized organisations.

DLJ has held a variety of senior management roles in companies in Europe, always with a keen focus on Service Management. Sector experience includes engineering, central government, oil and gas, outsourcing, finance, telecommunications, logistics manufacturing and education.

With extensive track record success demonstrated both in strategy development and managing customer focused IT Services functions, DLJ’s expertise centres around achieving real business benefits by applying effective IT management practices, organisational improvement and the pragmatic application of technologies resulting in improvements in customer satisfaction, staff satisfaction, cost savings and compliance to international standards.